The first level of support is telephone and email. Most customers choose to initiate an interaction via email since our customers are global and in virtually every timezone in the world. Customers usually can document the details of the problem so we can duplicate it with the latest software. If we discover a bug, we typically respond within days with a fix. Occasionally, the problem is more complex and requires more in-depth analysis to develop a solution. We pride ourselves on rapid response to customer problems. Secondly, we are in continual development of new capabilities, so twice yearly we release a new version of the software. It contains all of the bug fixes to date and incorporates new features and documentation.